Job review from in Rutledge, PA 19070 on 02/02/12

Overall Rating:

4.4  out of 5

Overall the installation went quite well. Your workers are very pleasant, answered my questions and worked hard while keeping everything clean. I do have an issue with getting your company to come out and uncover a window. They left clean space in front of one of our windows and I have been waiting 2 weeks to get them to come back out and fix it. At the end of the installation they were rushing to get out, partially because they were running behind schedule. I didn't notice because it was behind the stairs and I was trying to leave because I needed to go to a meeting that I had scheduled after I had been assured that morning that they would be finished on time. Trying to schedule them to come back out has been VERY difficult and I don't think your office staff realizes how frustrating this is for someone who has paid in full and that it is holding up my finish contractors because they have to work around it until it is complete! Meanwhile your staff keep saying that they don't have anyone "in my area" and act like this is such an inconvenience. It is your mistake and I would like to think that it is worth having someone come a little bit out of their way to fix it (especially when it will take 15 minutes)! Plus I was scheduled for this on Monday and called to find out when they were coming and was told that it was scheduled for the following Monday. I would have never agreed to this since I have my other contractors working that day. What started out as a 5 star project has dropped due to the poor follow through at the end.

Our Overall Service
Call Representative
Our Office Staff
When I call it their attitude could be better. It always seems like I am bothering them (partially the woman who normally answers the phone).
Sales Process

Presentation was good. I wish I wouldn't have taken 5 weeks to get him to come out.

Our Installation Crew

The guys were great (except for missing one window).

The Cleanup Process

They left everything spotless!

our service area

We serve the following areas

Our Locations:

BQ Basement Systems
525 Bethlehem Pike
Erdenheim, PA 19038