Job review from in Wynnewood, PA 19096 on 12/02/11

Overall Rating:

4.6  out of 5
Our Overall Service

Satisfied with the work that was completed, just a little disappointed that not all of the work that was proposed in the estimate was able to be completed.

Call Representative

Phone service is always great.

Our Office Staff

Always friendly and professional.

Sales Process

We had a great meeting with Greg and he wrote up a great proposal. But on the day the work was to be done, the crew said they were not able to complete what was proposed. We were looking forward to having our stone walls parge coated, and having the drain that's located outside the basement door tied into the sump pump. But we were informed that the work could not actually be done because the walls were too uneven and an exterior drain requires a more high-powered pump. I feel like we were over-sold and not all was delivered.

Our Installation Crew

Hard workers, they completed the job quickly. They were thoughtful about the proposal and were able to assess what was best for installation. I'm glad they didn't just go ahead with all of the proposal because it would have left us with major problems.

The Cleanup Process

Very clean.

our service area

We serve the following areas

Our Locations:

BQ Basement Systems
525 Bethlehem Pike
Erdenheim, PA 19038