Job review from Peter in Newtown, PA 18940
BQ Basement Systems
Newtown, PA 18940
Bucks County
Monday, September 19th, 2011
4 / 5
General Comments: My sump pump has always pumped water throughout most of the year. The original installation used a secondary float switch on a tether to control the on/off position. I was/am concerned that the 1/3 hp pump turns on too frequently, and that the switch or the pump will burn out. I mentioned this to the sales rep and the installer. I agrred to wait and see how it progresses. I thas gone form every 45 seconds to every 3 minutes. Still concerned. Please have someone contact me to discuss this.
In addition to the general comments above, our customer was also given the opportunity to rate us in six key areas related to our performance as a company, from initial contact to final cleanup. They rated us on a scale of one to five stars in each category, and had the opportunity to leave comments.
We asked about...
Here's what they thought...
Our Overall Service
The First Phone Call
Our Office Staff
Our Salesperson and Sales Presentation
Our Installation Crew
The Cleanup Process
Although the sump was installed in an area with exposed concrete floor because I had just removed the flooring in preparation for a new floor, I think they could have done a better job keeping the area clean. Note: They were, however, working in a situation where the sump was pumping a lot of water.